Terms and Conditions


1. Pricing information:

All prices include V.A.T. at the standard UK rate (if applicable). Delivery charges depend on the size and weight of the packaged consignment and will be displayed at the checkout.


2. Order confirmation and order validation:

We will confirm your order either by e-mail or by telephone. Order confirmation is normally sent after we have validated credit/debit card details and received authorisation from the card issuers - Please note that this process can take up to 24 Hours.


3. Payment:

We accept payment by most major credit or debit cards including Visa, Mastercard, Switch, Solo, Delta, Electron and Maestro cards. Payment will be debited to your account as your order is placed.


4. Delivery of goods:

We will endeavour to deliver your order to you within 3-6 working days, providing the goods are in stock (Unless a longer delivery period is clearly stated on the specific product page). If we are not able to meet this deadline, we will contact you within 5 days of receipt of your order to arrange an alternative delivery date. If we are unable to deliver your order within a 30 period we will notify you in writing usually via email.


5. Customer feedback and enquiries:

We are always open to suggestions and we encourage feedback to help us to improve our service levels. If you have any feedback, enquiries or comments then please let us know. You can contact us by e-mailing shop@smk-tuning.com or telephone on +44 (0) 1202 237 299.


6. Returns/Refund policy:

Please note that you do have the right to return a product for refund within the first 7 days following delivery. Special order items are custom made to your specification and for this reason are exempt from the 7 day cancellation period. We regret that we will not be able to accept these goods back for credit or exchange.


If we have correctly supplied the product as ordered then we will reimburse the original purchase price in full. We request that you return the goods to us in original condition. You will also be responsible for the cost of returning the goods to us. Please note that any goods returned more than 28 days after the original delivery date will not be refunded unless we received notification of cancellation within the 7 day period. Please ensure that goods are securely packaged to avoid damage. If goods are damaged in transit we reserve the right to make a claim against the customer for this damage.


If you wish to return any item then please follow these basic steps:

(a) Contact us to request a *Returns Number.

(b) Attach a copy of the delivery note or invoice as proof of purchase and mark the package clearly with the *Returns Number.


(*) Returns Number - This number helps us to deal quickly and efficiently with your refund. Please note that if this number is not clearly marked on the returned item then this may cause delays.



Please note that we expect you to return the goods to us in original condition.



7. Goods damaged in transit:

If you receive an item that has been damaged in transit please notify us within a reasonable time period. Our couriers allow us up to 48 hours from the time of delivery to report transit damage. If goods have been damaged in transit we will make arrangements to replace the goods once the courier has acknowledged the claim for transit damage. We also request that you keep the goods and any packaging in case the courier needs to inspect the delivery as part of the transit insurance claim.


8. Product information and product images:

Although we endeavour to provide you with the latest product information and to ensure that product images are identical to the items supplied, we cannot always guarantee that this will be the case. Product colours and styles can differ slightly from the published images.


9. Suitability of products:

Please note: It is your responsibility to ensure that the item that you have ordered is suitable for your car based on the information that we have published on our website. If you are in any doubt as to the suitability of any product for your vehicle then please contact us for further advice before ordering. All application information is supplied by the product manufacturers and all dates used in product descriptions are dates of vehicle manufacture, they are not vehicle registration dates. If you are in doubt please ask.


If you are not happy with this policy or any of the above policies please do not purchase.



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